Terms of service

Last updated: 27 August 2025

Welcome to Ellismonroe.com – your online destination for timeless jewellery designed to be worn and cherished. By accessing our website and placing an order, you agree to these Terms of Service. Please read them carefully before making a purchase.

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1. General Information

Ellismonroe.com is an online jewellery store specializing in jewellery and accessories. We strive to provide a smooth, transparent, and reliable shopping experience.

Contact details:

Email: Info@ellismonroe.com

Website: Ellismonroe.com

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2. Orders and Payment

All prices listed on the website include VAT.

Orders are processed once payment has been successfully completed.

Available payment methods include credit card.

After completing your payment, you will receive an order confirmation by email.

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3. Shipping and Delivery

The total delivery time is 6 to 12 days, including processing time.

Shipping costs are displayed during checkout.

Track & trace information is available but may take up to 6 days after placing your order to become active.

Deliveries are handled by external shipping partners.

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4. Returns and Right of Withdrawal

You have the right to return your order within 14 days of receipt, without providing a reason.

After registering your return, you have an additional 14 days to send the product back.

Products must be returned unused, in their original condition and packaging.

Return shipping costs are the responsibility of the customer, unless stated otherwise.

Refunds will be processed within 14 days after receiving the returned items.

Please note: Personalized or custom-made jewellery cannot be returned.

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5. Complaints and Contact

If you have an issue with your order or any other inquiry, please contact us at Info@ellismonroe.com.

We aim to respond to complaints within 14 days with a substantive reply.

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6. Privacy and Data Protection

We handle your personal data with care. More information about how we collect, use, and protect your data can be found in our Privacy Policy, available on our website.

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7. Liability

Ellismonroe.com is not liable for indirect or consequential damages, nor for damages caused by improper use of our products.

We reserve the right to refuse or cancel orders in cases of suspected misuse or fraud.

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8. Governing Law

These Terms of Service are governed by Dutch law.

Any disputes will be submitted to the competent court in the Netherlands.

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By placing an order on Ellismonroe.com, you agree to these Terms of Service.

If you have any questions or comments, please feel free to contact us at Info@ellismonroe.com.